Terms and conditions

Mi Web PyME · June 2026

1. General description of the service

Mi Web PyME offers digital solutions of defined scope for businesses, retailers, entrepreneurs and independent professionals who need a formal presence online or wish to begin selling products online.

The main options are:

A. Professional website

An informational website that is simple, functional and mobile-friendly, intended to present business information, services, products and contact details.

B. Sell online

A solution intended to display products, receive orders and process payments online through the configuration agreed for each project.

The services are designed under a standardized fast-delivery model. They do not constitute advanced development, custom software, bespoke programming or complex enterprise platforms.

2. Prices and payment terms

Professional website

Commercial price: $3,000 MXN plus VAT

The payment schedule is as follows:

• $1,000 MXN plus VAT as a deposit to activate THE SERVICE.
• $2,000 MXN plus VAT as final payment upon completion of the project and before its definitive publication, delivery of access credentials or final release.

Sell online

Base commercial price: $4,000 MXN plus VAT

Unless the quote, service order or commercial confirmation establishes a different schedule, payment will be made as follows:

• $2,000 MXN plus VAT as a deposit to activate THE SERVICE.
• $2,000 MXN plus VAT as final payment upon completion of the project and before its definitive publication, delivery of access credentials or final release.

Additional services will be quoted and paid according to their specific scope.

All prices are expressed in Mexican pesos and do not include VAT, unless expressly stated otherwise.

3. Activation of the service

THE SERVICE is considered activated when:

• The corresponding deposit has been confirmed.
• THE CLIENT has accepted the contracted scope.
• THE CLIENT has provided or begun delivering the requested information.

Payment of the deposit reserves production resources and starts the necessary configurations. However, the delivery period will begin only once the brief is complete, correct and validated.

4. Delivery of the professional website

The professional website has an estimated delivery time of 24 hours, counted from the moment when:

• The deposit has been confirmed.
• THE CLIENT delivers the complete brief.
• The copy, data, images, logo and other necessary materials are available.
• There are no special requests outside the agreed scope.

Initial delivery may be made through a review link, preview or project presentation.

Definitive publication, full activation, delivery of access credentials or final release will take place once the remaining balance of $2,000 MXN plus VAT has been settled.

5. Delivery of the sell online option

The sell online option has an estimated delivery time of 48 hours, counted from the moment when:

• The deposit has been confirmed.
• THE CLIENT delivers all required commercial and technical information.
• Products, prices, photographs, descriptions and payment details are complete.
• THE CLIENT has validated and delivered the banking details required by the payment gateway.
• There are no special configurations outside the contracted scope.

Account authorization, identity verification, bank review or enablement of payment methods depends on external providers and does not form part of Mi Web PyME's development period.

Definitive publication and final release will take place after full settlement of the project.

6. What counts as complete information

For the professional website, THE CLIENT must deliver, as applicable:

• Business name.
• Industry or main activity.
• Description of the business.
• Main services or products.
• Telephone.
• Email address.
• Physical address.
• Business hours.
• Social media accounts.
• Logo.
• Photographs or images.
• Preferred domain name.
• Tax details when an invoice is required.

For sell online, THE CLIENT must also deliver:

• Name of each product.
• Price.
• Description.
• Photographs.
• Availability.
• Variants, where these have been authorized.
• Delivery or shipping details.
• Contact information for orders.
• Bank account.
• Information required by the payment processor.
• Commercial policies applicable to their buyers.

If the information is incomplete, incorrect or changes during development, the delivery period will be suspended and will start again once everything necessary has been received.

7. What the professional website includes

The professional website option includes:

• A basic informational website.
• Design adapted to mobile, tablet and desktop.
• Integration of the information provided by THE CLIENT.
• Basic sections according to the type of business.
• One .com domain, subject to availability.
• 5 GB of hosting for the contracted period.
• SSL certificate.
• Up to five business email accounts.
• A basic contact form or contact button.
• One round of basic adjustments.
• Estimated delivery in 24 hours with complete information.

8. Domain

The professional website includes one .com domain, subject to availability.

Domains ending in .com.mx or .mx carry an additional cost of $500 MXN plus VAT

No specific name is guaranteed until:

• Its availability has been checked.
• Payment has been confirmed.
• Registration has been correctly completed.

Domains are managed through external providers and are subject to their rules, processes, restrictions, prices and policies.

Where a requested domain is unavailable, THE CLIENT must select another option.

9. Hosting

THE SERVICE includes 5 GB of hosting for the first contracted annual period.

This space is intended for the normal operation of:

• The website.
• The files required for its operation.
• The included email accounts.
• The basic online sales configuration, where applicable.

It is not intended for:

• Mass storage.
• Backing up personal files.
• Hosting heavy video files.
• High-traffic platforms.
• Custom applications.
• Enterprise systems.
• Resource-intensive use.

If the project exceeds the contracted capacity, the service will need to be expanded at an additional cost.

10. Business email accounts

The professional website includes up to five business email accounts of 1 GB each, associated with the contracted domain.

THE CLIENT is responsible for:

• Safeguarding their passwords.
• Using the accounts correctly.
• Making backups.
• Protecting access credentials.
• Avoiding spam, phishing or unlawful activity. Mi Web PyME is not responsible for misuse or for blocks placed on email accounts as a result of bad practice.
• Keeping their devices and applications up to date.
• Making appropriate use of the email accounts and protecting the shared infrastructure at all times.

Mi Web PyME will not be liable for loss of information caused by lost passwords, shared access, accidental deletion, compromised devices or improper use.

Additional email accounts are contracted separately.

Appropriate use of email accounts and protection of shared infrastructure

The business email accounts included in THE SERVICE are intended exclusively for legitimate, ordinary communications related to THE CLIENT's business operations.

THE CLIENT undertakes to use the email accounts responsibly and in accordance with applicable law, good security practice and the policies of the infrastructure providers.

It is expressly prohibited to use the email accounts to:

• Send unsolicited mail, spam or bulk messages.
• Run email campaigns, newsletters or mass promotions through the included accounts.
• Send messages to purchased, rented, unauthorized or unknown databases.
• Carry out phishing, identity theft, fraud or the distribution of deceptive content.
• Send malicious files, viruses, malware, dangerous links or content that could compromise third parties.
• Use unauthorized applications, scripts, forms, devices or platforms to perform automated sending.
• Share, sell, lend or disclose account passwords.
• Use weak, reused or compromised passwords.
• Carry out any activity that breaches the policies of the hosting, email or network providers involved.

The included accounts are not designed for email marketing campaigns, automations, newsletters, mass prospecting or high-volume sending. For such activities, THE CLIENT must contract a specialized platform authorized for bulk email.

Shared infrastructure

THE CLIENT acknowledges that the email accounts may operate on infrastructure, servers or IP addresses shared with other users.

Sending spam, unauthorized access, compromised accounts, high email volumes, incorrect recipient lists, recipient complaints or any other bad practice may affect the reputation of the server or its IP address and cause consequences for other clients, including:

• Temporary or permanent account blocks.
• Suspension of the email service.
• Rejection of messages.
• Delivery of messages to spam folders.
• Inclusion of the domain or IP address on blocklists.
• Restrictions imposed by Gmail, Outlook, Yahoo or other providers.
• Partial or general suspension of email services hosted on the same infrastructure.

Preventive suspension

Where Mi Web PyME detects or receives notice of unusual activity, spam, malware, abuse, unauthorized access or risk to the infrastructure, it may immediately and without prior notice suspend the account involved.

Where the activity represents a general risk to the server or to other clients, Mi Web PyME may also:

• Change or block passwords.
• Temporarily limit sending.
• Disable related forms or scripts.
• Delete messages pending delivery.
• Isolate or suspend an account.
• Request a review of the devices used by THE CLIENT.
• Require password changes before reactivating the service.
• Require the contracting of an independent or specialized email solution.

These actions are preventive in nature and will not be considered a breach by Mi Web PyME.

Client responsibility

THE CLIENT is responsible for all activity carried out from their accounts, including activity generated by employees, collaborators, suppliers, devices, applications or third parties who have obtained access to their credentials.

Mi Web PyME will not be liable for blocks, delays, loss of reputation, rejected messages, spam-folder delivery, interruptions or impacts arising from:

• Misuse of the accounts.
• Compromised passwords.
• Malware-infected equipment.
• Bulk sending.
• Unauthorized databases.
• Recipient complaints.
• Breach of provider policies.
• Activities carried out by persons connected with THE CLIENT.
• Incidents originating outside the infrastructure managed by Mi Web PyME.

Recovery costs

Where activity attributable to THE CLIENT causes blocks, impacts on the server, inclusion on blocklists, provider suspensions or extraordinary recovery work, Mi Web PyME may charge the corresponding costs for:

• Technical diagnosis.
• Account cleanup.
• Malware removal.
• Reconfiguration.
• Password changes.
• Log review.
• Delisting requests.
• Account migration.
• IP address change.
• Contracting independent infrastructure.
• Extraordinary support hours.

Reactivation of the service may be conditional on payment of those costs and on evidence that the cause of the incident has been corrected.

No absolute delivery guarantee

Mi Web PyME will apply reasonable authentication and security configurations. However, it does not guarantee that all messages will be received, reach the primary inbox or be accepted by all providers.

Email delivery depends, among other factors, on the reputation of the domain and IP address, message content, sending volume, recipient complaints, anti-spam policies and each provider's filters.

Minimum security measures

THE CLIENT must:

• Use unique, secure passwords.
• Immediately change any password that may have been compromised.
• Keep their devices protected and up to date.
• Avoid configuring accounts on public or insecure equipment.
• Immediately report any unknown sending, access or activity.
• Periodically review connected devices and applications.
• Avoid automatically forwarding messages to unknown accounts.
• Not share access between different users.

Repeated incidents, lack of cooperation or failure to comply with these measures may result in permanent cancellation of the email service, with no liability for Mi Web PyME.

11. SSL certificate

THE SERVICE includes an SSL certificate so that the site can operate over a secure protocol.

Activation may depend on:

• Domain configuration.
• DNS propagation.
• Hosting validation.
• External provider processes.

The SSL certificate protects the connection between the browser and the site, but does not in itself guarantee that a business, product, transaction or content is legitimate, nor does it eliminate all information security risks.

12. Scope of the design

Mi Web PyME provides a basic, functional aesthetic design based on previously developed structures optimized for fast delivery.

The design can be adapted with:

• Logo.
• Colors.
• Images.
• Copy.
• Business details.

It does not include, unless contracted separately:

• Fully custom design.
• Development from scratch.
• Advanced animation.
• Custom illustration.
• Special programming.
• Complex interactive experiences.
• Full brand identity work.
• Bespoke visual design.
• Source code developed exclusively for THE CLIENT.

13. Sections included

The site may be structured with sections such as:

• Home.
• About us.
• Services.
• Products.
• Contact.

The structure may be adjusted according to the type of business, always within the contracted basic scope.

Internal pages, extensive catalogs, blogs, additional landing pages, multiple languages, multiple locations or special sections will be quoted separately.

14. Contact form or button

The professional website may include:

• A basic contact form, or
• A direct WhatsApp button.

The form may contain basic fields such as:

• Name.
• Telephone.
• Email.
• Message.

Advanced forms, quote calculators, automations, CRM, calendars, automatic replies, external integrations or custom workflows are not included.

15. Scope of the sell online option

The sell online option allows a basic process to be configured in order to:

• Display products.
• Consult information.
• Select a product.
• Generate an order.
• Direct the buyer to a payment process.
• Receive confirmation of the transaction.

Depending on the project, the solution may use payment links.

This option does not involve the development of a custom shopping cart or a bespoke e-commerce platform.

16. Products included in sell online

The base price for sell online covers the integration of up to 10 products, provided the information is delivered complete and each product follows a standard structure.

Each additional product carries a cost of $200 MXN plus VAT

Additional costs may arise from:

• Multiple variants.
• Sizes or colors.
• Complex inventories.
• Differentiated pricing.
• Automatic promotions.
• Configurable products.
• Subscriptions.
• Downloadable items.
• Bulk uploads.
• Advanced categories.
• Special integrations.

The final scope will be assessed to determine its feasibility with this type of solution and will depend on the characteristics of each project.

17. Payment gateways and processors

Mi Web PyME performs only the basic technical configuration agreed. It is not a bank, financial institution, payment processor, aggregator, card issuer or financial intermediary.

The opening, authorization and operation of a payment account depends on the selected provider.

THE CLIENT must:

• Create or provide their account.
• Supply real and current information.
• Complete identity verification processes.
• Accept the processor's terms.
• Link a valid bank account.
• Keep their tax and commercial information up to date.
• Protect passwords, keys and access credentials.

Mi Web PyME does not guarantee that a gateway will approve, maintain or activate THE CLIENT's account.

18. Online payment fees

Sales processed online may generate:

• Payment processor fees.
• Bank fees.
• Taxes on fees.
• Currency conversion charges.
• Withholdings.
• Chargebacks.
• Refund charges.
• Costs relating to interest-free instalments or other promotions.

These amounts are independent of Mi Web PyME's price and will be covered by THE CLIENT according to the rates of the provider used.

Rates may change without any intervention by Mi Web PyME.

THE CLIENT must factor these fees into their own prices, costs and profit margins.

19. Transactions, deposits and availability of funds

Mi Web PyME does not control:

• Approval or rejection of payments.
• Fund release times.
• Preventive withholdings.
• Anti-fraud reviews.
• Account blocks.
• Transaction limits.
• Deposit dates.
• Chargebacks.
• Refunds.
• Disputes between buyers and sellers.

Any clarification relating to financial movements must be raised by THE CLIENT directly with the corresponding bank or payment processor.

20. Commercial responsibility of the client in sell online

THE CLIENT is the seller and is directly responsible to their buyers.

THE CLIENT must handle:

• Stock.
• Prices.
• Descriptions.
• Product quality.
• Deliveries.
• Shipping.
• Warranties.
• Exchanges.
• Cancellations.
• Returns.
• Refunds.
• Invoicing.
• Taxes.
• Permits.
• Consumer protection.
• Complaints.
• Customer service.

Mi Web PyME provides digital infrastructure but does not act as seller, distributor, manufacturer, carrier or party responsible for the products offered.

21. Permitted products and activities

THE CLIENT warrants that the products or services offered are lawful and that they hold the required permits, registrations and authorizations.

The services may not be used to sell, promote or facilitate:

• Illegal products.
• Counterfeit goods.
• Stolen goods.
• Prohibited substances.
• Weapons or explosives without legal authorization.
• Unlawful content.
• Fraudulent schemes.
• Products that infringe intellectual property.
• Activities prohibited by banks or processors.
• Any product contrary to applicable law.

Mi Web PyME may reject or suspend projects that represent a legal, technical, reputational or financial risk.

22. Adjustments included

THE SERVICE includes one round of basic adjustments after the first delivery.

Basic adjustments are considered to be:

• Correction of spelling errors.
• Changes to telephone, email or address.
• Replacement of a supplied image.
• Minor copy adjustments.
• Correction of data.
• Correction of prices or product information supplied incorrectly in the brief.

The following are not considered basic adjustments:

• Complete redesign.
• Full restructuring.
• New sections.
• New products.
• Full copywriting.
• New functionality.
• Change of platform.
• Additional integrations.
• Constant or unlimited changes.

Additional work may be quoted separately.

23. Services not included

Unless expressly stated in the contract, the following are not included:

• Custom software.
• CRM.
• Automations.
• Chatbots.
• Booking systems.
• Mobile applications.
• Advanced SEO.
• Advertising campaigns.
• Social media management.
• Full professional copywriting.
• Brand identity work.
• Video production.
• Monthly maintenance.
• Unlimited support.
• Recurring product uploads.
• Inventory management.
• Logistics.
• Shipping.
• Management of payments or chargebacks.
• Buyer support.
• Tax, accounting or legal advice.

Additional services may be quoted separately.

24. Additional services

THE CLIENT may separately contract:

• Logo and basic corporate stationery.
• Express professional photography.
• Google Business Profile setup or configuration.
• Social media launch kit.
• Additional email account packages.
• Professional copywriting.
• Advanced forms.
• Landing pages.
• Promotional videos.
• Upload of additional products.

Each service will have its own price, scope, requirements and delivery time.

25. Annual renewal

Mi Web PyME operates on an annual renewal model.

Renewal may include:

• Domain.
• Hosting.
• SSL certificate.
• Business email accounts.
• Continued operation of the site.
• The basic infrastructure contracted.

Renewal does not include redesign, product updates, content changes or new functionality.

The amount must be paid before expiry. Renewal prices may be updated due to provider changes, inflation, taxes or operating costs, and the client will be informed before payment.

26. Failure to renew

Where THE CLIENT does not renew on time:

• The site may be suspended.
• Email accounts may stop working.
• The domain may expire.
• The certificate may be deactivated.
• Online sales functions may be interrupted.
• Information may be deleted after a reasonable period.

Mi Web PyME is not obliged to cover overdue costs or to recover domains, accounts, information or services lost through non-payment.

Recovery, where possible, may incur additional costs.

27. Responsibility for content

THE CLIENT warrants that the information provided is correct, complete, lawful and authorized.

THE CLIENT also warrants that they hold the rights or permissions to use:

• Logos.
• Photographs.
• Copy.
• Trademarks.
• Trade names.
• Videos.
• Designs.
• Personal data.
• Third-party materials.

THE CLIENT will be responsible for any claim arising from false, misleading, unlawful or unauthorized content, or content that infringes third-party rights.

28. Ownership and use of the service

THE CLIENT may use the published site to promote and operate their business during the contracted period.

The following belong to Mi Web PyME:

• Templates.
• Methodologies.
• Processes.
• Structures.
• Technical resources.
• Internal configurations.
• Libraries.
• Tools.
• Reusable components.
• Non-deliverable code.
• Technical know-how.

Contracting does not imply assignment of those resources or ownership of the internal platform.

Original content provided by THE CLIENT remains their property and responsibility.

29. Access and administration

Mi Web PyME is a fast-delivery, standardized-operation service.

It does not include full administrative access, training, free editing or delivery of source code, unless agreed in writing.

30. External providers

THE SERVICE may depend on:

• Domain registrars.
• Hosting companies.
• Email providers.
• SSL certificates.
• Payment gateways.
• Banks.
• Technology platforms.
• Security services.
• Third-party tools.

Each provider operates under its own terms, availability and policies.

Mi Web PyME will not be liable for interruptions, changes, blocks, failures or decisions directly attributable to those third parties, although it will provide reasonable support in identifying the problem.

31. Timeframes subject to technical conditions

Timeframes may be extended due to:

• Incomplete information.
• Changes of scope.
• Approval delays.
• Failure to settle payment.
• Domain availability.
• DNS propagation.
• Bank validations.
• Gateway approvals.
• Provider failures.
• Problems with access credentials.
• Incorrect files.
• Acts of God or force majeure.

Mi Web PyME will make reasonable efforts to meet the published timeframes once all conditions dependent on THE CLIENT have been satisfied.

32. Payments and settlement

Payments must be made through authorized means.

Final release of the project is conditional on THE CLIENT settling the full contracted amount.

While a balance remains outstanding, Mi Web PyME may:

• Keep the project in preview.
• Not publish it.
• Not deliver access credentials.
• Not activate definitive configurations.
• Suspend the process.

Non-payment does not cancel expenses, configurations or work already carried out.

33. Invoicing

THE CLIENT may request an invoice by providing complete, correct and current tax information.

The request must be made within the applicable tax period.

Mi Web PyME will not be liable for delays or inability to issue invoices where:

• The details are incorrect.
• The information is incomplete.
• The request is made out of time.
• There are tax impediments attributable to THE CLIENT.

34. Cancellations and refunds

The deposit covers reservation of resources, configuration, administration and initial work.

Once the process has started, no refund of the deposit will apply where any of the following has already taken place:

• Reservation or purchase of a domain.
• Hosting allocation.
• Technical configuration.
• Integration of information.
• Design.
• Development.
• Product configuration.
• Payment configuration.
• Production work.

Where Mi Web PyME is unable to deliver THE SERVICE for a reason directly attributable to its own operations, the case will be reviewed and the appropriate solution, replacement or refund will be determined.

35. Chargebacks and disputed payments

Where THE CLIENT disputes, denies or requests a chargeback on a legitimately made payment:

• THE SERVICE may be suspended.
• The project may be halted.
• Access credentials may be blocked.
• Publication may be withdrawn.
• Costs incurred may be claimed.

THE CLIENT must resolve the transaction with their financial institution and settle any outstanding balance before THE SERVICE is reactivated.

36. Protection of personal data

Mi Web PyME will use THE CLIENT's information to:

• Manage the contracting.
• Develop the project.
• Configure domain and hosting.
• Create email accounts.
• Configure providers.
• Issue invoices.
• Provide support.
• Comply with legal obligations.
• Advertise and promote products and services.

Processing is subject to the corresponding privacy notice.

In sell online, THE CLIENT is responsible for informing their buyers how their data is collected and used, and for having appropriate privacy, security, cancellation and return policies for their operation.

Mi Web PyME does not assume the role of legal controller of the commercial databases managed directly by THE CLIENT.

37. Security

Mi Web PyME will apply reasonable basic configurations appropriate to the type of service contracted.

However, no digital system is completely invulnerable.

THE CLIENT must:

• Use secure passwords.
• Not share access credentials.
• Keep their details up to date.
• Review their transactions.
• Report suspicious activity.
• Protect their devices.
• Avoid installing unauthorized tools.

Mi Web PyME will not be liable for incidents caused by negligence, shared access, compromised devices or instructions from THE CLIENT.

38. Basic support

THE SERVICE includes basic support relating to:

• Initial delivery.
• Activation.
• General operation.
• Correction of faults attributable to the configuration carried out.

It does not include:

• Permanent attention.
• Unlimited support.
• Daily administration.
• Continuous updating.
• Periodic product uploads.
• Monthly changes.
• Buyer support.
• Financial management.

Additional support may be contracted separately.

39. Use in portfolio

THE CLIENT authorizes Mi Web PyME to display the developed project as part of its portfolio, website, social media, presentations and commercial materials.

THE CLIENT may request in writing that the project not be published in the portfolio.

This authorization does not imply disclosure of passwords, confidential information, banking details or non-public personal data.

40. Suspension of the service

Mi Web PyME may suspend THE SERVICE in whole or in part where there is:

• Non-payment.
• Unlawful use.
• Security risk.
• Breach of these terms.
• A requirement from an authority.
• Infringement of third-party rights.
• Fraudulent activity.
• An unjustified chargeback.
• Breach of a provider's rules.

Suspension does not eliminate outstanding balances or previously incurred responsibilities.

41. Electronic communications

THE CLIENT accepts that quotes, authorizations, receipts, briefs, approvals, notices and communications may be carried out through:

• Email.
• WhatsApp.
• Forms.
• Digital platforms.
• Electronic messages.

Authorizations given through these means may be used to evidence instructions, acceptances and project follow-up.

THE CLIENT must keep their contact details up to date.

42. Changes to these terms

Mi Web PyME may update these terms to incorporate legal, technical, commercial or provider changes.

Changes will apply to new contracts and to renewals subsequent to their publication.

Specific conditions previously accepted for an ongoing project will be respected, unless they need to be modified by legal provision, for security reasons or due to unavoidable external causes.

43. Handling of queries

In the event of any doubt or disagreement, THE CLIENT must contact Mi Web PyME to seek a direct and documented resolution.

44. Final acceptance

By paying the deposit, completing the brief, sending information, approving a quote or authorizing the start, THE CLIENT declares that they:

• Have read these terms.
• Understand the scope.
• Are aware of the prices.
• Accept the timeframes.
• Understand the limitations.
• Acknowledge third-party responsibilities.
• Accept the renewal conditions.
• Hold authorization to use the content provided.

Mi Web PyME June 2026